Try before you pay
Every new workspace starts with a 21-day trial and no payment card. The trial is the intended way to evaluate whether DNMS fits your company, and we would rather you use it fully than pay for a month you did not need.
Cancelling
- You can cancel at any time from your workspace billing settings, or by writing to the support address.
- Cancellation stops the next renewal. Your workspace stays fully usable until the end of the period you have already paid for.
- No cancellation fee applies.
Refunds
- Monthly plans are not refunded for the current period once it has begun, because cancellation already prevents the next charge.
- Annual plans may be refunded on a pro-rata basis for complete unused months if you cancel within the first 30 days of the term.
- If you were charged after cancelling, or charged twice for the same period, we refund in full. Write to us and we will correct it.
- Where a documented fault made the service substantially unusable for a sustained period and we could not resolve it, we will refund the affected period.
How refunds are paid
Approved refunds are returned to the original payment method. We initiate them within 7 business days of approval; how long the money takes to appear afterwards depends on your bank or card issuer, typically 5 to 10 business days.
Not refundable
- Periods during which the workspace was actively used.
- Fees for custom development, migration or onboarding work already delivered.
- Third-party charges you incur directly with another provider.
- Suspension or termination resulting from a breach of the Terms & Conditions.
Getting your data out
Cancelling never holds your data hostage. Export remains available for 30 days after a subscription ends, after which the workspace is deleted in line with our Privacy Policy. If you need longer, ask before the window closes.
Raising a request
Email support@digitallynext.com with your workspace name and the charge in question. We acknowledge within 2 business days and aim to decide within 7. Unresolved matters can be escalated to our Grievance Officer at grievance@digitallynext.com.